Privacy Policy

Introduction

This policy sets out information on the personal data we collect about you, and your rights in respect of this data. This policy applies when you use our services (the “Services”).

We respect your right to privacy and it is important to us, LycanHost that we will only process personal information about you in accordance with applicable data protection laws. We comply with General Data Protection Regulation (2016/679) and the UK Data Protection Act 2018 (the “Data Protection Legislation”). If any of these laws are replaced or superseded, we will also comply with that. Our Website may contain links to third party websites that are not covered by policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.

If you have any comments on this policy, please email them to [email protected]


What we may collect

Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you when you use our Website or use our Services. Whenever we collect personal data about you, we must have a legal ground to do so.


When you interact with our Website
When you use our Website, we may collect some technical information about your equipment, browsing behaviour and patterns. We may collect this information by cookies, server logs and other similar technologies. We use this information to improve our Website and ensure you have a good experience on our Website. Our legal basis for this is legitimate interest to provide a high quality experience to our visitors and customers.


When you purchase our Services
Regardless of the type of Services you purchase from us, we will require the following information from you:

  • Full name
  • Email address
  • Telephone number
  • Card details and billing address

We need this information to enter into a contract with you to provide you with the Services, and to take payment from you for those services. Our legal basis for this is to perform a contract with you, that you have signed up for.


Information on cookies

LycanHost employs the use of cookies (Small files that reside on your device) to help features work correctly, such as saving login information, preferences and other configuration settings. LycanHost NEVER uses cookies for tracking, advertisment or other digital services.


How we store your personal data

We store all your personal data on our servers within the United Kingdom.

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and to receive our services and deal with payment. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA.

This means that sometimes we may need to use legally binding contractual terms between us and any third parties we engage with and the use of the EU-approved Model Contractual Arrangements.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see the European Commission: EU-US Privacy Shield.

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We will still be responsible for protection of your personal data, even where we have transferred it outside the EEA.

We regularly review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.


How we disclose your information

We may disclose your information in the following cases:

  1. If we want to sell our business, or our company, we can disclose it to the potential buyer
  2. We can disclose it to other businesses in our group, as defined in the Companies Act 2006
  3. We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights
  4. We can exchange information with others to protect against fraud or credit risks
  5. We may contract with third parties/subcontractors to supply services to you on our behalf. These include cloud services used to send emails and technology providers that assist in providing services to you.


Your rights
When you provide us with personal data, you have certain legal rights, and these include:

  1. To request access to, deletion of or correction of, your personal data held by us at no cost to you
  2. To request that your personal data be transferred to another person (data portability)
  3. To be informed of what data processing is taking place
  4. To restrict processing
  5. To object to processing of your personal data
  6. To complain to a supervisory authority

If you wish to access, rectify, erase or transfer your personal data, please contact us at [email protected]


What happens when we link to other websites
This privacy policy only relates to our Website and our Services. We might have links on our Website to other websites, and these websites will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


The changes we may make to this policy
We can update this policy from time to time as laws change or as our Services or Website change. If we make material changes to the policy, and we need your consent to those changes, we will contact you by email to do so.